Exercise 3

1.) Why did the IT group at Royal Carribean have such poor performance and business status in the company?

In a company business, there is "a need of unity and cooperation" in each member of the group.

The IT group at Royal Carribean have such poor performance and business status in the company because of the two opposing "maffias" which are the Cuban and African American department.Each of them did its responsibility but the main problem is that there was no outgoing involvement between the two deparments.

2.) What are the top three factors in Tom Murphy's turnaround of the IT function at Royal Carribean? Explain the reasons for your choices.


The top three factors in Tom Murphy's turnaround of the IT function at Royal Carribean are:

a.) Communication - builds the good relationship between the head and his workers, as well as between workers to fellow workers.

b.) Respect - must always be present among workers ,inorder to have a great working relationship, and to avoid misundrestandings and argumentations.

c.) Metrics and Time - was established in a very specific performance measures to let the managers know exactly whats expected of them".

3.) What could be improved? Outline the business impact of your idea.

The Royal Carribean International website is one of the largest cruise lines in the industry.They offer cruises in different distinations and consistently increases thier "WOW!" factor with each new ship they introduce to the high seas.

Things To Improve:

a.) develop more hightech ships.
b.) service must be more affordable for customers.
c.) give safety travel.